While I am not as big a customer as some of your successful doctors, and
other professional clients can afford to be (and I do wish I was able to
give you a lot more business), I have never had service from any place
like I get from your business...Capetown Diamond!
When I was more fortunate and able to work on the NYSE back in the
1980's, I could easily afford Rolex watches and have owned several of
them. When I needed service on them, I sent them to the Rolex HQ in NYC.
It took months at times to get my watch back and sometimes it was not
done correctly the first time. But OH BOY, did they remember to charge
you big-time for the work, regardless!
I have used jewelers who were Rolex authorized, where I bought one of my
Rolex watches and it would be 3-4 weeks and a considerable bill just to
change a battery! They always told me that they needed to do this and
that to the watch, blah, blah, blah. And while it is probably true, they
made sure that I was billed quite heavily for this service.
When I discovered your amazing business, and saw the way people were
treated by you and your superb staff of knowledgeable, friendly and
mannerly people, and I read about your warranty for watches your
business sold, I wondered why it took me so long to find such a place as
Capetown Diamond! I felt like a real putz for not finding your business
sooner!
I have never experienced faster service, friendlier people, better
packing of returned items, or watch repair people anywhere that were
better qualified and provided exactly what you state will be offered,
then your business offers, and that is no B.S.!
My Rolex kept perfect time, but for some reason, perhaps my sweat from
my wrist, the crown would not open. Your staff not only fixed it at NO
CHARGE, but put a new battery in it and did it all under your Capetown
Lifetime Warranty, which makes the Rolex warranty look like a joke by
comparison. It didn't even cost me return postage!
You would think that a company like Rolex which charges so much for
their watches would offer YOUR type of warranty with the purchase of
their watches from their "Authorized Rolex Dealers". Pigs would fly
first!, but I digress.
While I only make $18,300 per year as a State of Florida employee, every
saved dollar adds up. Having the ability to find a person in the watch
business as honest, and sincere as you are is a God-send for someone
like me that had the finer things prior to the stock market crash of
1987, and had to liquidate all of my jewelry and other possessions after
that event.
I never thought that I would ever be able to buy another Rolex, used or
new, with the way they have escalated in price over the years, but your
business not only provides the very best and most fair prices on new AND
"pre-owned" watches of all makes and models, but your service department
far and away exceeds any other service department that I have dealt with
in NYC, or anywhere else for that matter!
You have a super-first-class way of doing business with people that is
missing in most businesses today. I have had to deal with other jewelers
for service on items purchased from them locally, and as a buyer, one
has to have almost as much money after the sale just to maintain the
purchased item. These other dealers really "see you coming", as it is
said!
The business world could learn many things from your way of doing
business with people. Your way allows even the small guy, like myself,
to enjoy some of the finer items in life without mortgaging off my condo
to do it.
God bless you, your family and your employees for being the generous and
honest people that you are. You are truly at the top of the list when
defining the word "class". Never in my life have I ever dealt with any
business that takes care of their customers AFTER THE SALE the way you
and Capetown Diamond takes care of your customers! Words cannot express
my appreciation for your way of doing business.
My Very Sincerest Wishes to you, your family and staff.
Stephen Rudnick
Fort Myers, Florida
