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This warranty is without question the most comprehensive warranty of
any watch company, factory or otherwise. It is Capetown's intent to
always leave our clients with a good feeling about our service,
prices, and intentions and to further maintain a high level of
goodwill between Capetown Diamond and its clients. As always, we
want to do what's right for you.
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Vice President Rose Marcus, with grandson Alexander, the future Head of Customer Service.
This warranty covers the
internal mechanism of a Swiss made watch against any manufacturing
defect under the terms outlined on the warranty certificate.
Contemporary, upscale, European watches purchased for over $1,000
are covered by this Lifetime Warranty.
Contemporary upscale
European watches purchased for under $1,000 are covered under
Capetown's 1-Year Service Warranty. Of course, we still include free
lifetime battery changes on all watches. Vintage and Estate watches
are covered by Capetown's one-year warranty.
Quartz Watches are
covered by our Lifetime Warranty provided the watch is returned to one
of Capetown's Service Centers for the service as recommended by
our service director or the manufacturer of the watch (Generally within 4-5 years). Every 1 to 2 years, the battery
should be replaced (as needed). Capetown offers battery replacement
for free for all Quartz watch purchases.
Mechanical (Manual
Winding) and Automatic (Self-Winding) watches are covered by our
Lifetime Warranty provided your watch is
returned to one of Capetown's Service Centers for service and
maintenance every 3-4 years (as recommended by our service director or the manufacturer) so that
our technicians can check to see any sign of a potential problem or
undue wear (i.e. leaking seals & gaskets). This give us the ability
to spiff up the exterior of your timepiece and ensure that proper
lubrication is available to prevent any future problems which might
otherwise occur.
There will be a nominal charge
for this service, depending on the complexity of your timepiece.
Most of our clients feel that this is money well-spent.
-- Obligations of the
Consumer --
As it is with all
warranties, there are certain obligations that are the
responsibility of the consumer, which cannot be abrogated. All fine
Swiss watches, be they new or pre-owned, mechanical or quartz, will
need to receive periodic factory-scheduled maintenance in accordance
with factory specifications.
It is akin to buying a car.
Watches are, in effect, machinery; they require cleaning and fresh
lubrication. To keep them moisture and humidity proof, they require
sealing. The cost of the scheduled maintenance must be borne by the
purchaser. In order to keep your warranty in effect, Capetown's
skilled technicians must perform all factory-scheduled maintenance.
If you live outside of one of our established service areas, we will
mail you Capetown's complimentary repair-by-mail kit, which will
facilitate the mail in process.
In
order to keep your watch looking like new in between its scheduled
service you may wish to take advantage of our offer to annually
refinishing the exterior case and bracelet, pressure test the
movement, and replace worn seals and gaskets for a nominal charge
including return postage via USPS Registered mail.
The cost for this service may fluctuate, concurrent with cost of
parts, labor, and postage. At any rate, it is always money
well spent protecting an appreciating asset that was designed to
last forever.
We do not as of yet
have the software in place to send a reminder to you
to send the watch in for service, so you will need
to bear this responsibility yourself.
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State-of-the-Art repairs, state-of-the-art convenience. When
sending your watch in for service or repair, Capetown makes
it easy. We will mail you a complimentary self-sealing
mailing kit with packing materials and pay the postage on
all warranty work. |
One of the great
advantages of buying from Capetown is the speed in which we execute
the repair process - be it a cash repair or one that is
under-warranty. Please note: In some instances, we may need to wait
for parts to be shipped from a watch manufacturer or another
source. It needs to be understood that these delays are sometimes
out of our control, but we will diligently pursue the company
sending the parts in an attempt to get your watch repaired and
returned to you as quickly as possible. (When prolonged delays are
unavoidable and the circumstances warrant it, "loaner" watches are
oftentimes made available.)
In an unprecedented move,
Capetown will compensate you for
the shipping charges on all under-warranty repairs providing you call us prior to shipping to obtain an UWRA# (Under Warranty Return Authorization #) and detailed return shipping instructions. (NOTE: International customers will be
reimbursed for the cost of shipping, excluding any customs/duty fees) To the
best of our knowledge, this convenient service is unavailable from
any other watch company. But that is the Capetown way that you'll
come to expect:
groundbreaking, consumer friendly, cutting edge service.
The general
rule is that most Swiss companies have the worst warranty and repair
service of any dynamic object you could ever encounter. Often
times, they are slow, arrogant, and unaccommodating. Some
companies' policy is to send the watch back to Switzerland. This
results in an onerous downtime, which could last up to or more than
four months.
At Capetown, you will always
encounter a concerned employee who is willing, able, and ready to
bend over backwards to make things convenient for you
and provide you with outstanding service.
Other than the
warranty itself, the best thing is that
Capetown's Lifetime Warranty can be transferred
for the miniscule sum of $175, as long as Capetown's Repair Facility
has maintained the watch according to the suggested factory
specified periodic schedule noted below. In the event that you
should ever want to sell your watch, this
feature adds a tremendous sales advantage.
Here
is what is NOT covered by our Lifetime Warranty:
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Schedule
Maintenance
- This
service must be performed on a periodic basis and the work
performed by Capetown's technicians in order to keep the watch
under warranty. The scheduled maintenance includes disassembly,
cleaning, ultrasonic lubrication of internal parts, reassembly,
oiling, adjustment of the timing system, replacement of the
seals and gaskets, and a water pressure testing. The best
lubricants made today do not guarantee the viscosity of their
oils for more than two and a half years. If you live in dry
climate (e.g. Tucson), we'd want to see you're watch more often.
The cost for the scheduled service is generally very
competitive.
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Normal
Wear and Tear
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Exterior scratches, nicks, dents, bracelet stretching, scratched
or damaged crystals, etc. Furthermore, some movement and case parts such as the
mainsprings, wheels, stems, tubes, gaskets, etc. tend to wear down and
need to be periodically replaced.
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Obvious
Misuse and Abuse
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Damages caused by dropping your watch on any hard surface,
cement, tile, etc.
will not be covered as well as any
unauthorized alterations, manipulation or repairs.
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Water Damage - Most
watches are NOT waterproof. They are billed as Water Resistant or Pressure Proof. For more information on
this, see the
repair section of our website.
- External Damage
- Any damage to ANY external part of the watch, including the
case, bracelet, crown, crystal, strap, clasp, buckle etc.
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Failure to adhere to
Capetown's scheduled warranty required
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If a watch has not been returned for its scheduled maintenance or
service, as prescribed by Capetown, it's warranty will become void
and invalid.
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