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January 9, 2004 Dear Carl: First, let me apologize for the time that has passed since your generous offer for me to send my Rolex to your Orange County, California repair center - it went out via Fed Ex today. I hope that you will post this letter on your web site as a testimonial to your fabulous business practices. As you will recall, I bought my Rolex from you personally in, as I best recall, 1986 or 1987, when you were officed in Beverly Hills. Late last year [(2003)], I had a problem with the bezel and contacted you. Even though more than 16 years had passed, your immediate response was to tell me to send the watch to your local repair facility and that you would take care of the repair at your expense. To say that I was, and remain, amazed at your incredibly high standard of customer service and honesty does not begin to express my feelings. Perhaps the best thing that I can say is that you have demonstrated why I can trust you more than I can trust the local jeweler with the fancy address -- his inventory is not only over-priced, but he offers no guaranty of his own and even if he did, I doubt I would trust him to deliver. The proof is, as they say, in the pudding. Warmest Regards, Mark F. Weiss
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