Dear Carl,

I have been away for the past several weeks. Hence the delay in my acknowledging the wonderful service you provided in solving the problems regarding my wife's new Cartier watch.

It is now working!! The strap fits perfectly and we did not have to wait a "millenium" for Cartier to fix it. We want you to know how much we appreciate your personal involvement in addressing our needs.

I realize that you have been in business successfully for many years. Your personal touch assures the continuity of that success. Feel free to add my anme to your list of admirers and references.

Thanks again.

Sincerely

Ted Spak
Coral Gables, Florida