Dear Mr. Marcus,

Last week I found myself in a very difficult situation. I turned to you for help, and you certainly obliged me in a most satisfactory manner.

When I discovered my Rolex watch had leaked seawater, I needed someone to take action before irreparable damage was done to the time piece.

I would like to take time to thank you and your staff for the excellent service you provided me. Now that I have the watch back in like new condition, I can readily understand how you, personally, as well as your company, have earned the respect and admiration of customers all over the world. You certainly deserve your wonderful reputation.

Many thanks, again, for an outstanding job!

Sincerely yours,

Paul Swanson
Peachtree City, GA