Dear Carl:

I wanted to say thanks for being so tenacious in getting my Franck [Muller] Master Banker repaired.  It is keeping perfect time now and when I take it out of the winder, even after a week or more, the time is always correct.

I know that this is what you do with every customer, but I wanted to say thanks for the excellent service.

Sincerely,
Phillip Miller
http://www.seriousinjury.com

Nashville, Tennessee 37206